We´re hiring new talent

Quartz believes in the power of the individual to create great things.

We're hiring new talent

GTS Executive

Deadline

30/07/2022

What are we about:

Our ambition is simple. To combine our global know-how with local insight to help our clients turn their business goals into reality. By offering innovation, automation and organizational design. All with a personal touch.

Where the strategic magic happens:

London is our base of operations. Here, we’ve created an international office with dozens of exceptional people. Over the years, we’ve worked hard to secure our place as leading advisors and business support consultants within our industries. We are incredibly proud of what we’ve achieved so far and plan to continue along the same path. Constantly learning, improving and growing to make sure we always create lasting value for our clients.

Our Mission

Create value and reimagine the technology that powers the categories we work in. Provide management and consulting teams that turn start-ups into medium-sized businesses and support them as they evolve.

Summary

Working within the Global Translation Services department, this role is responsible for receiving client orders, assigning relevant resource, efficient prioritisation and deadline management across a wide range of language operational requests. This role oversees the end-to-end language process and plays an active part in troubleshooting operational issues. This role is also responsible for maintaining data-integrity of our order scheduling system, translation memory tool and will be required to post our content directly to our client’s websites. This role will follow department standard operating procedures (SOPs) across our workflows.

This is a client-facing role dealing with customers globally, with varied requirements, in a fast-paced environment. The role ensures a high level of customer satisfaction, working with the regional translators to complete orders on time and to a high quality specification.

As part of a collaborative close working team, this role will have the opportunity to influence the success of this customer focused service team contributing to ideas, client service offerings and operational solutions with a continuous improvement mind-set as well as understanding the business of our customers and creating best in class service. 

Key responsibilities include:

  • Providing excellent customer service levels to global clients. Building relationships with clients, ensuring professional and customer focused communication at all times.
  • Receiving of translation orders and effectively scheduling resources ensuring deadline dates are met, prioritisation is correct and editorial requirements understood by the translator. Working with translators on resource capacity planning and troubleshooting administration queries.
  • Actively managing external third party vendors for translation work as required. Ensuring vendor performance meets expectations and reporting on service levels as required.
  • Keeping the scheduling system and repository data accurate, ensuring relevant information is kept up to date avoiding translation duplication.
  • Able to support large scale projects in addition to daily BAU tasks, with the ability to adapt to new business requirements.
  • Keeping aligned to customers, understanding their operational needs and work schedules.
  • Escalating issues appropriately and swiftly.
  • Potential opportunity to provide quality control on tasks, should language skills be relevant.

 

Requirements

  • Customer service mind-set, ability to ‘get things done’, attention to detail.
  • Experience in working within a language operation or relevant field is a strong advantage.
  • The ability to use own initiative, to pre-empt potential problems and find solutions.
  • Strong verbal and written communication skills and a diplomatic demeanour. Able to juggle multiple customer requests at one time and prioritise in a time-pressured environment
  • Good interpersonal skills, great team player with collaborative approach.
  • Flexible approach and the aptitude to adapt to different demands.
  • Proficient in Microsoft Office and/or various software.
  • Additional languages would be an advantage.

Job application

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