Security Operations Manager

As a Team Co-ordinator, you will be in a hybrid role – benefiting from working within the Business Process Optimisation team (50%) and the Business Analysis team (50%), both functions within the overarching Strategic Projects Group. This unique hybrid role provides excellent scope to be involved across many projects and initiatives, making the role both interesting and dynamic.

You will be tasked with a range of team co-ordination tasks from weekly reporting to roadmap and capacity tracking. This role will be responsible for documentation upkeep and team wiki management. You will also have opportunities to use and improve your basic project management skills, from organising meetings with clients, to tracking actions and follow ups. You will have the opportunity to work closely with Process Optimisation specialists, Business Analysts and Project Managers. The client projects and initiatives Business Process Optimisation and Business Analysts work on will be varied giving you a great learning opportunity.

You will be an enthusiastic, adaptable and a highly communicative team-focused professional. Able to work across multiple initiatives using your excellent organisational skills and attention to detail.

You are comfortable working independently, collaborating with Clients and teams in various locations, time zones and across multiple functions.

Key responsibilities include:

  • Maintain and create wiki pages with project and initiative related documentation ensuring correct information is available for clients and peers.
  • Create an effective BPO client engagement handbook listing all services and track successes and testimonials.
  • Provide basic project management skills such as arranging meetings, creating agendas, recording actions and owners, updating project documentation and chasing action items. Assist with project sponsor reporting.
  • Provide basic analysis support as required across data points and metrics.
  • Produce weekly and monthly reports on function activity and updates for both management and clients.
  • Manage wiki team calendar with key project deadlines and team information.
  • Update roadmap information and new initiative timelines to show team’s current slate and upcoming projects.
  • Support the delivery of projects and initiatives by taking on related tasks and activities as requested within the scope of work.
  • Prepare materials for Team meetings
  • Support preparation and finessing of presentations where required
  • Provide onboarding support and training for new team members.
  • Facilitate knowledge sharing and ensure team members have access to necessary resources.
  • Support team members with troubleshooting and resolving issues.
  • Providing ad-hoc support as requested.


  • Attention to detail with the ability to produce accurate documentation and manage versions correctly.
  • Ability to work effectively within a team with a collaborative mindset.
  • Excellent Prioritisation and organisation skills.
  • Self-motivated and able to work under instruction and using own initiative.
  • Ability to communicate effectively, both verbally and in writing, with stakeholders of varying seniority.
  • Enjoys and is able to work under pressure in a calm and thoughtful way.
  • Enjoys the challenge of multi-tasking and delivering.
  • Technically proficient in MS office, Outlook, Excel, Powerpoint and word.


  • Has experience working in Project Management, Business Analyst or Business Optimisation departments.
  • Wiki (confluence) experience.

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