IT Solutions Delivery Manager

Summary

The IT Solutions Delivery Manager plays a crucial role in driving innovation and ensuring the successful delivery of technology solutions that meet our clients’ needs. This position involves leading cross-functional teams to design, develop, and implement IT solutions, while maintaining a strong focus on project management, stakeholder engagement, and quality assurance. The ideal candidate will possess a deep understanding of IT systems and processes, along with a proven ability to manage multiple projects simultaneously in a fast-paced environment.

Our IT projects range from strategy, design and planning, to integration and optimisation. The role will feature elements of architecture as well as hands-on delivery. You will drive operational excellence across all facets of our IT systems and operations, ensuring robust, scalable infrastructure and services, whilst fostering a culture of continuous improvement.

You will be required to have a strong technical background as well as being confident in your abilities to design and develop solutions based on clear and defined requirements. You will be working closely with the Head of Corporate IT Solutions, Network Design Manager and Principal Engineering Manager to ensure solutions developed meet the business needs.

Key Accountabilities & Responsibilities

Solution Design & Technical Oversight:
- Design and scope infrastructure, technology, and services solutions.
- Ensure solutions are secure by design while protecting existing service integrity.
- Standardize technology and services, providing architectural direction.
- Maintain up-to-date knowledge of current infrastructure, software, services, and future trends.
- Develop plans to streamline and improve technology system efficiency.
Team Leadership & Resource Management:
- Lead, guide, and motivate a highly skilled technical team.
- Engage internal and external technical resources to support project deliverables.
- Plan for future resource needs and manage capacity effectively.
Client & Corporate IT Engagement:
- Act as a key point of contact for work coming into Corporate IT.
- Make decisions on behalf of clients and Corporate IT regarding incoming work.
- Review and vet infrastructure, software, and service-related project work where Project Teams are not involved.
- Maintain strong relationships with internal and external technology, software, and security vendors.
Service Delivery & Governance:
- Ensure service availability is factored into solution design and daily operations.
- Work closely with the ITSM team to ensure a seamless service transition for developed solutions.
- Support and adhere to Corporate IT’s evolving ITIL framework.
- Assist with the management, maintenance, and optimization of infrastructure and services.
Governance, Compliance & Risk Management:
- Contribute to IT governance across technology, services, processes, and cybersecurity.
- Manage and maintain IT risks, ensuring compliance with security and regulatory requirements.
- Ensure Information Security and Compliance are considered in technology selection, installation, and configuration.
Operational & Financial Responsibilities:
- Assist with budgeting, ensuring alignment with financial constraints while supporting IT initiatives.
- Work with other IT teams to achieve budgetary goals.
- Provide escalation support for out-of-hours incidents and service-related issues.

Person specification:

Formal Education, Certification/Qualifications

ITIL Accreditation
Project Management accreditation (desirable)
Degree educated or significant experience in an IT Leadership role
Software and Infrastructure focused courses/frameworks – VMware, Microsoft, Citrix
TOGAF (desirable)

Knowledge & Experience

Detailed understanding of the day to day running of IT operations in an enterprise/Global setting
Demonstrable high level of technical competency and investigative ability to provide superior analytical skills in solving complex technical problems
Proven ability to communicate effectively both in writing and verbally to a wide range of people from managerial, technical and non-technical backgrounds, with an emphasis on customer satisfaction
Significant experience delivering large scale mission critical IT systems
Experience managing a team of IT professionals in a rapidly changing environment
Broad technical experience covering Windows infrastructure, Active directory, DNS, Exchange, VDI, Firewalls, Switches, Global networking, physical/virtual Servers, open source technologies and hosted bespoke applications
Significant experience in a Service Operations Management capacity, including all aspects of ITIL frameworks and project delivery lifecycle.
Significant experience of developing policy and processes to ensure best practice in Operational Management
Significant experience in the delivery of infrastructure related projects and services in a combination of on premise, datacentre and cloud hosted environments.
Excellent financial, analytical, problem solving skills and attention to detail
Ability to influence and negotiate with stakeholders and suppliers on commercial, solution delivery, requirements and service issues
Proven ability to effectively prioritise and execute tasks in a fast-paced environment and work independently
Presentation skills, articulate report writing for executive level review
Experience in handling private and sensitive information.
Self-motivated and directed with a strong client service orientation. Capacity to deal at senior/executive management level and resolve disputes.
Ability to communicate technical concepts and issues to senior management with ease and confidence, and to translate business goals into technical strategies
Understanding of, ISO27001 and Data Protection legislation
Exposure to Agile / DevOps environments is also desirable as well as experience working with and supporting software development teams

Personal Attributes

Ability to cope in a technically complex and fast-changing environment, and to respond calmly and rationally to changing aspirations in a deadline-driven situation.
Strong planning and organising skills including the ability to manage several work streams simultaneously
Determination and focus to drive projects through to implementation
Clear decision-making ability with the facility to judge complex situations and assess when to escalate issues.
Ability to balance conflicting and changing demands through prioritisation and a pragmatic approach
Analytical, manages and resolves conflict, mitigate risks, dependencies and issues, is a consensus builder
Strong tenacity, sense of urgency and problem-solving skills
Ability to grasp strategic direction and concepts quickly, and communicate complex business and technical issues both sensitively and persuasively to stakeholders at all levels
A credible leader who builds and sustains strong collaborative relationships throughout the organisation
Able to quantify and articulate business options, risks, issues and benefits, clearly and succinctly, supporting effective decision-making and resolution
Represent the organization in an honest, ethical and professional way and encourage others to do so
Demonstrate professionalism to support a culture of integrity within the team
Ensure that the team understand the legislation and policy framework within which they operate
Ability to demonstrate strong presence at senior management / executive level within the business to drive through effective decision making
Exceptional relationship and stakeholder skills; full project lifecycle leadership and delivery
Commercially astute, strong communicator; sharing best practice and building capability

The above list of duties is not exclusive or exhaustive and the post holder will be required to undertake tasks that are reasonably expected within the scope and grading of the post