We are looking for a Corporate Applications Support Engineer to join our growing Corporate IT Team. This is an exciting role and includes a wide set of responsibilities. The day-to-day focus is to work with stakeholders and team members to define application requirements, identify solutions, implement, test, document and support the end solution. This role involves a high level of collaboration with other technical staff inside and outside the organization.
Responsibilities and Duties:
- Willing to learn new applications and technologies.
- Become the Subject Matter Expert (SME) for the supported application in both technical and operational areas.
- Gather business requirements, evaluate feasibility, provide estimates, design solutions and prepare detailed specifications.
- Collaborate with providers and vendors, both internal and external, to deliver end to end solutions that meet our technical requirements.
- Create documented processes, procedures and reproducible test cases for troubleshooting, regression testing, validation, etc.
- Work individually or with a team to implement enterprise software, configuring that software, customizing it, and integrating with other systems.
- Develop and prepare technical training on product updates and new features.
- Train the team on the product features and capabilities to a level they can provide 2/3rd tier support.
- Provide support for all applications that fall within the team’s area of responsibility.
- Collaborates with other professionals to ensure high quality deliverables within organization guidelines, policies, and procedures.
- Follow ITIL, including Incident and Change Management process and procedures.
- Identify areas where the Corp-IT function can be more efficient.
- Keep up to date with best practices and technologies and implement them in the work place.
- Implements warranty and support activities.
- Advocate and maintain the organizations strict approach to data security
- Follower and advocate of the organization principles.
- A “can do” attitude and comfortable managing competing priorities to achieve a high level of customer satisfaction.
- Flexibility around working schedule.
- Attention to detail.
- Provide on-call support.
Qualifications and Skills
- Strong experience of supporting and managing business application platforms.
- Relevant experience administering multi-user, mission critical and high availability servers.
- Deep understanding of: networking, routing, firewalls, site-to-site VPN, SD WAN, Load balancers, HTTP & TCP protocols.
- Understanding of backend applications and database languages such as MS SQL, MySQL etc.
- Exceptional troubleshooting skills, with the ability to research and solve technically challenging problems in complex environments.
- Excellent English verbal and written communication skills.
- Ability to clearly explain technical issues to a non-technical audience.
- Create and maintain appropriate documentation and handover for ongoing operations.
Desirable:
- ITIL certification.
- Experiencing with Development and Scripting Languages.
- Experience with automation frameworks such as Ansible, Terraform etc.
- Experience with GIT.
- Administration experience with Windows or Linux based platforms.
- Will be required to work Oncall/OffCall to support the business needs
The above list of duties is not exclusive or exhaustive and the post holder will be required to undertake tasks that are reasonably expected within the scope and grading of the post.
